You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

PHAGE does not offer exchanges.

Please follow the returns procedures below in order to return your products to us free of charge.

Return and Refund

PHAGE will inform you by email of the progress of your order. 

Ground day – Free:

Delivery is estimated to arrive within 4-6 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday. This service is offered by PHAGE free of charge.

2nd day Air Delivery:

Delivery is estimated to arrive in 2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.

Delivery cost is 15 USD.

Next day Air Delivery:

Delivery is estimated to arrive within 1-2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.

Delivery cost is 20 USD.

Saturday delivery:

Delivery on Saturday for the orders placed on Friday before 2:00 pm ET. (subject to postal code eligibity for this service) for any order placed online or by phone.

Delivery cost is 20 USD.

Premium Delivery:

Same-day delivery between 6:30 pm and 9:00 pm, Monday through Saturday, only in NYC (Subject to postal code eligibility for this service) for any order placed before 2:00 pm ET Monday through Saturday. This service is not available on holidays.

Delivery cost is 25 USD.

PHAGE accepts the following payment methods for online purchases: Visa, Mastercard, American Express,. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.